Frequently Asked Questions

How is it done?

With this new art medium the image is infused into the surface of a durably yet lightweight aluminum panel. Images are printed using very expensive inks onto special transfer paper. The aluminum panel is prepped with a polymer coating. The image and the aluminum panel are placed on a very hot (400 f) heat press. During the heat process a gas is created in which the image is infused into the metal. Because the image is not on the surface it has unparallel brilliance and durability. 

Care

You should use a microfiber towel for the best results along with glass cleaner or Maguiar’s Cleaner Wax. Indirect sunlight is fine, but the metal prints like any fine art piece are not designed for direct sunlight or outdoor use. Our metal prints on aluminum are scratch resistant and will not be damaged by exposure to water. The metal prints on aluminum have been engineered to provide a long life for the image, typically 50 years. 

File Format

To upload a file it needs to be in a jpeg file format. If we have questions, find flaws or sizing issues, we will notify you prior to processing. Note: Sizes vary by +/- an quarter of an inch. 

Shipping

We carefully wrap and package your metal print on aluminum into one of our shipping boxes to protect your metal print during shipment. When your metal print on aluminum arrives just hang it on the wall and enjoy. Shipping charges vary depending on size of your metal print on aluminum.  
 
Shipping charges are based on the size, weight, and destination of your order.
 
Your shipping charge will be calculated prior to entering your payment information.


Resolution

Typically digital cameras with at least 5 mega pixels will provide a high enough resolution to produce an image on metal if set at its highest setting. Our online ordering system will display a warning sign if the image quality is not sufficient. Additionally, our human technicians look at each image and will contact you if there is a question as to the resolution.

Media Quality and Color

Metal prints are printed on aluminum that has a coating applied with state-of-the-art coating machines. The coating that is applied sometimes contains some small imperfections such as small divots or bumps. We inspect each sheet carefully and if there are imperfections, we place them in the most unobtrusive parts of the image. We cannot remake prints due to these imperfections. Your color will slightly differ from your original with color and contrast varying up to 10%.

Satisfaction Guarantee

Buy with confidence. Pixel2Metal offers a 100% Money-Back Guarantee on all our products. If you have any questions or concerns please do not hesitate to contact us at info@pixel2metal.com or call us at 800.951.7650.