Pixel2Metal Metal Print Experts
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Frequently Asked Questions

How is it done?

With this new art medium the image is infused into the surface of a durable yet lightweight aluminum panel. Images are printed using expensive gel inks (dyes) onto special transfer paper. We only use ChromaLuxe aluminum panels as these are the best quality. The aluminum panels are coated with a very fine multiple layer finish. The transfer paper and the aluminum panel are placed on a very hot (360-400 degree) heat press. The interaction of the inks and the polymer coating of the aluminum being heated creates a gas which gets infused into the surface of the metal. Infusing the dyes directly into specially coated aluminum panels results in outstanding image clarity and vibrancy.

How to care for you metal print?

Our metal prints can be wiped clean with a microfiber cloth and a glass cleaner, allowing your metal print to shine hassle free. Displaying your metal print in indirect sunlight is fine, but like any fine art piece they are not designed for direct sunlight or outdoor use. Testing shows that our metal prints will last a lifetime with resistance to fading and climate damage. The coating of our metal prints provide incredible scratch and abrasion resistance.

File format

When ordering a metal print through our website the file format needs to be a jpeg. If we discover any flaws or sizing issues we will attempt to contact your before making your metal print. For optimum quality print your files should be 300 dpi at the size you wish to print. We recommend Adobe RGB 1998 or sRGB.

Shipping

We carefully package your metal print into one of our shipping boxes and take extra precaution to make sure it arrives damage free. Your metal print will come with your selected mounting hardware installed so you can simply hang it on the wall and enjoy. Shipping charges vary depending on the size, weight and destination of your order.

Resolution

Typically a 5 mega pixel camera cell phone will provide enough resolution to make a good metal print. Our online ordering system will display a warning sign if the image resolution is not sufficient. Additionally, we look at each file and if we have any concerns we will attempt to contact you.

Your satisfaction is very important to us

We inspect every order for quality and craftsmanship and do our best to make sure you are happy with your metal print(s). If you are not happy with your metal print contact us so we can make things right. You should contact us within 15 days of receiving your metal print by emailing us at info@pixel2metal.com with your name, detailed description of the problem, and photo of the issue.

If your metal print has defect, we will replace it at our expense. If you return a product, we will issue a refund for the full value of the original order.

Please understand that we are not responsible for quality issues with the original images, or ordering errors.